FAQ
Frequently Asked Questions
📦 When will I receive my order?
Orders usually take 7–20 business days to arrive, depending on your location. We process your order within 1–4 business days and ship it as soon as possible. You’ll get a tracking number by email once your package is on the way.
🌍 Where do you ship from?
We work with trusted global suppliers to keep costs low and pass the savings on to you. Most orders ship directly from our international partners to your door.
🔄 What is your return policy?
We want you to love your earbuds! If you’re not satisfied, please contact us within 30 days of delivery to arrange a return or exchange. Note: items must be in original condition. Some exclusions may apply — see our full Return Policy for details.
🛡️ Is shopping on your site safe?
Absolutely. Our site is SSL-secured, and we only use trusted, secure payment gateways. Your personal information is protected.
💬 How can I contact you?
If you have any questions, feel free to reach out anytime!
📧 Email us at: forwardfocus0@protonmail.com
We typically reply within 24 hours.
🔊 Are your earbuds compatible with my phone?
Yes! Our earbuds are compatible with most smartphones, tablets, and laptops that support Bluetooth — including iPhone, Android, and more.
🔋 How long does the battery last?
Our earbuds offer 4 hours of playtime per charge, plus additional hours with the charging case.